Privacy policy
PRIVACY POLICY — Fertyl Health
Last updated: August 2026
At Fertyl Health (operated by Epic Enterprises LLC, a company incorporated in Florida, USA), the privacy and protection of the personal data of our customers, visitors, and users is a fundamental priority. This Privacy Policy describes how we collect, use, store, protect, and share information obtained through our website fertyl.com, sales platforms, social media, messaging applications, and other contact channels.
By using our Site or purchasing our products, you agree to the practices described in this Policy. If you do not agree with any provision, please refrain from using our services.
1. Data Controller.
The data controller for your personal data is Epic Enterprises LLC, operating under the Fertyl Health brand.
● Contact email: info@fertyl.com
● Website: fertyl.com
For users in Mexico, the processing of personal data is carried out in compliance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations, in accordance with the principles of lawfulness, consent, quality, information, purpose, loyalty, proportionality, and accountability.
2. Personal Data We Collect.
We collect personal information that you voluntarily provide when interacting with us:]
● Full name.
● Email address.
● Telephone number.
● Shipping and billing address.
● Payment information (processed by authorized providers; we do not store complete card details).
● Purchase history and product preferences.
● Information provided during inquiries or customer support requests.
Information automatically collected when browsing the Site:
● IP address.
● Browser type and device used.
● Operating system.
● Pages visited and time spent on them.
● Source of visit (direct, search engine, advertising campaign).
● Interactions with ads and campaigns.
This information is obtained through cookies, pixels, and similar tracking technologies.
3. Purposes of Processing.
Your personal data will be used for the following primary purposes (necessary for providing the service):
● Processing, confirming, and delivering orders.
● Managing payments and billing.
● Providing customer service and tracking purchases and shipments.
● Preventing fraudulent activity and protecting user security.
● Complying with applicable legal and regulatory obligations. Secondary purposes (subject to your consent, which you may revoke at any time):
● Sending marketing communications: emails, SMS, WhatsApp, or push notifications with promotions, product launches, educational content, and news.
● Personalizing the user experience on the Site.
● Conducting statistical and browsing behavior analyses.
● Improving our products and services based on usage and feedback.
● Implementing loyalty and referral programs.
4. Marketing Communications.
If you subscribe to our communications or agree to receive them during the purchase process, we may contact you by email, SMS, WhatsApp, or other channels with information about promotions, discounts, new products, and content relevant to your well-being.
You can unsubscribe at any time by:
● Using the unsubscribe link included in each communication.
● Sending an email to info@fertyl.com with the subject line "UNSUBSCRIBE FROM COMMUNICATIONS".
Canceling marketing communications does not affect the receipt of transactional messages related to your active orders.
5. Sharing Information with Third Parties.
Fertyl Health does not sell or rent your personal information to third parties for their own commercial purposes.
We may share information with service providers who assist us in the operation of our business, under confidentiality agreements and exclusively for the contracted purposes:
● E-commerce platforms (Shopify).
● Payment processors (Stripe, Mercado Pago, PayPal, Shop Pay).
● Courier and logistics companies.
● Email marketing and automation platforms.
● Web analytics tools (Google Analytics).
● Advertising platforms (Google Ads, Meta Ads, TikTok Ads).
● Technology and web hosting providers.
● We may also disclose information when required by law, court order, or competent authority, or when necessary to protect the rights, property, or safety of the company or third parties.
6. Cookies and Tracking Technologies.
Our Site uses cookies, tags pixel tags and similar technologies to enhance the browsing experience, remember preferences, analyze Site usage, and display relevant advertising.
Tools we may use include:
● Google Analytics and Google Ads.
● Meta Pixel (Facebook/Instagram).
● TikTok Pixel.
● Shopify Analytics.
● Automation and remarketing tools.
You may configure your browser to reject some or all cookies. However, disabling essential cookies may affect the Site's functionality, including the ability to complete purchases.
7. Information Security.
We implement reasonable technical, administrative, and physical measures to protect your personal information against unauthorized access, loss, alteration, disclosure, or destruction, including SSL/TLS encryption for data transmission and compliance with PCI-DSS standards for payment information.
Although we use industry-recognized security mechanisms, no electronic transmission or storage system can guarantee absolute security. In the event of a security breach affecting your data, we will notify you as required by applicable law.
8. Information Retention.
Your personal data will be retained for the time necessary to fulfill the purposes described in this Policy, as well as to comply with legal, tax, regulatory, and customer service obligations. Once the purpose has been fulfilled, the data will be deleted or anonymized in accordance with internal procedures and applicable law.
9. Minors.
Our products, services, and content are directed exclusively at individuals over the age of 18. We do not intentionally collect personal information from minors. If we become aware that we have collected data from a minor without the authorization of the appropriate legal guardian, we will take reasonable steps to delete such information from our systems.
10. ARCO Rights and Other Data Subject Rights.
In accordance with the LFPDPPP and other applicable legislation in Mexico, you have the right to:
● Access: know what personal data we hold about you and how we use it.
● Rectification: request the correction of inaccurate or outdated data.
● Cancellation: request the deletion of your data when it is no longer necessary or when you withdraw your consent.
● Objection: object to the processing of your data for specific purposes.
● Portability: receive your data in a structured, machine-readable format (where applicable).
● Revocation of consent: withdraw the consent granted for the processing of your data at any time.
To exercise any of these rights, please send your request to info@fertyl.com, indicating: your full name, contact details, a clear description of the right you wish to exercise, and a copy of an official ID. We will respond within a maximum of 20 business days, in accordance with applicable law.
11. International Data Transfers.
As Epic Enterprises LLC is a company incorporated in the United States, your personal data may be stored and processed on servers located in that country or in other countries where our service providers operate. These transfers are carried out using appropriate safeguards and in compliance with applicable law.
12. Changes to this Policy.
We may update this Privacy Policy at any time to reflect operational, technological, commercial, or legal changes. Modifications will be published on this page, along with the corresponding update date.
For material changes, we will notify registered users via email or through a prominent notice on the Site at least 15 days in advance, whenever possible.
13. Contact and Exercise of Rights.
If you have questions about this Privacy Policy, wish to exercise your ARCO rights, or want to file a complaint regarding the processing of your personal data:
● Email: info@fertyl.com
● Website: fertyl.com
If you believe your request was not handled correctly, you have the right to file a complaint with the INAI (National Institute for Transparency, Access to Information and Personal Data Protection) in Mexico: www.inai.org.mx
Fertyl Health is a brand of Epic Enterprises LLC.